Ten Top Tips for getting the best out of your business:

• Have a clear ‘direction’ which you can easily communicate to staff
• Encourage your people to own and lead projects and work
• Be clear on your performance measures
• …..And then robustly measure performance against these
• Know the profitability of your product lines
• Celebrate success
• Take prompt action where staff or business underperforming
• Know your key customers – and keep in contact
• Ask for referrals
• Encourage and try new ideas – but measure success